This course explores how emotion and institutional concerns are interwoven in talk-in-interaction.
It assembles interactional studies which address: (1) how we understand emotion in institutional encounters (2) how emotional concerns and institutional concerns are navigated, and (3) members’ orientations to personal experience as it is interactionally accomplished.
Studies of emotion in interaction treat emotion as a discursive phenomenon that is rhetorically deployed and used to construct the nature and causes of events (Edwards, 1999). Crucially, how actions reflect peoples’ emotional states, stances, and attitudes towards an issue or event (see Couper-Kuhlen, 2012), and how these are organised in interaction (see Kaukomaa et al., 2013). Investigations into common markers of emotion include (but are not limited to): certain words (Edwards, 2005), facial expressions (Kaukomaa et al., 2013), descriptions (Rae, 2008), and reaction tokens (Wilkinson & Kitzinger, 2006). We excavate how these displays are manifest in institutional interactions where service users are complaining, requesting, demanding etc., to uncover how affect can be a resource for achieving an action, but may also act as a hindrance to fulfilling the institutional remit. Service providers are expected to balance these often-competing demands, and it is this balancing which is of interest to this course.
Admission settings
The course is part of admission "ESW/ASW: Aufbaumodul MA: HS".
Studierende der Anglistik/Amerikanistik und des Faches Englisch können sich bereits während der vorgezogenen Anmeldephase zur Sicherstellung des Studienfortschritts für die Aufbau- und Vertiefungsmodule anmelden. Hierzu wird ein gewisses Kontingent der Kursplätze im Zeitraum vom 22.08.2022 bis 31.08.2022 für die Anmeldung geöffnet. Die Verteilung der Plätze erfolgt am 02.09.2022.
Bitte beachten Sie, dass in dieser Anmeldephase Studierende in höheren Fachsemestern bei der Verteilung der Plätze priorisiert werden. Die allgemeine Anmeldephase beginnt am 05.09.2022 und endet am 10.10.2022. The following rules apply for the admission:
This setting is active from 05.09.2022 08:00 to 10.10.2022 12:00. Enrolment is allowed for up to 1 courses of the admission set.
A defined number of seats will be assigned to these courses.
The seats in the affected courses have been assigned at 12.10.2022 on 12:00. Additional seats may be available via a wait list.
The enrolment is possible from 05.09.2022, 08:00 to 10.10.2022, 12:00.
