General information

Course name	Vorlesung + Übung: Service Operations
Course number	WIW-0289:
Semester	SS 2024
Current number of participants	96
Home institute	Prof. Dr. Sebastian Schiffels - Digital Health and Medical Decision Making
Courses type	Vorlesung + Übung in category Teaching
First date	Monday, 15.04.2024 14:00 - 15:30, Room: (K: 1004)
Veranstaltung findet in Präsenz statt / hat Präsenz-Bestandteile	Yes
Hauptunterrichtssprache	englisch

Lecturers

Rooms and times

(K: 1004): Monday: 14:00 - 15:30, weekly (11x)
(J 1106): Thursday: 14:00 - 15:30, weekly (10x)

Fields of study

Wirtschaftswissenschaftliche Fakultät > Bachelor WiWi

Module assignments

Comment/Description

Subject-related competencies:
The students are familiar with the standard problems and models in service operations management. They are able to
model service operations management problems and to solve these models with appropriate mathematical methods.
Methodological competencies:
Students are able to analyze service operations management problems and to make sound decisions in the field
of service operations. Students are familiar with methods of workforce planning, demand forecasting, inventory
management, waiting line management, and revenue management.
Interdisciplinary competencies:
Students are able to apply what they have learned to other subjects of their course of study. Students are able to
apply these skills in everyday life. In particular, students are familiar with sound decision-making and they are able to
translate complex problems into efficient decision-making processes.
Key competencies:
Students are able to analyze questions from business life and problems from everyday life. In doing so, they
understand how to manage tasks, inventory, offerings, and employees.

Vorlesung + Übung: Service Operations - Details