General information
| Course name | Vorlesung + Übung: Service Operations |
| Semester | SS 2023 |
| Current number of participants | 136 |
| Home institute | Prof. Dr. Jens Brunner - Health Care Operations / Health Information Management |
| participating institutes | Institut für Betriebswirtschaftslehre, Wirtschaftswissenschaftliche Fakultät |
| Courses type | Vorlesung + Übung in category Teaching |
| First date | Thursday, 20.04.2023 14:00 - 15:30 |
| Pre-requisites | Basic knowledge in operations management (e.g. BSc course "Produktion und Logistik"), basic knowledge in mathematics (including Linear Programming, e.g. BSc course "Mathematik I + II") and in statistics (probability distributions, e.g. BSc courses "Statistik I + II"). |
| Veranstaltung findet in Präsenz statt / hat Präsenz-Bestandteile | Yes |
| Veranstaltung findet online statt / hat Remote-Bestandteile | Yes |
| Hauptunterrichtssprache | englisch |
| Literaturhinweise |
Fitzsimmons JA and Fitzsimmons MJ: Service Management: Operations, Strategy, Information Technology, McGraw-Hill. Haksever C, Render B, Russell RS, and Murdick RG: Service Management and Operations, Prentice Hall. Nahmias S: Production and Operations Analysis, McGraw-Hill. Cachon G and Terwiesch C: Matching Supply with Demand, McGraw-Hill. Pinedo ML: Planning and Scheduling in Manufacturing and Services, in: Springer Series in Operations Research and Financial Engineering, Glynn PW and Robinson SM (eds.), Springer. Talluri KT and Van Ryzin GJ: The Theory and Practice of Revenue Management, in: International Series in Operations Research & Management Science, Hillier FS (ed.), Springer. For all books, the most recent edition is relevant. Additional literature will be announced in the semester. |
| ECTS points | 5 |
