Vorlesung + Übung: Service Operations - Details
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Lehrveranstaltung wird als Hybrid/gemischt abgehalten.

General information

Course name Vorlesung + Übung: Service Operations
Semester SS 2023
Current number of participants 145
Home institute Prof. Dr. Jens Brunner - Health Care Operations / Health Information Management
participating institutes Institut für Betriebswirtschaftslehre, Wirtschaftswissenschaftliche Fakultät
Courses type Vorlesung + Übung in category Teaching
First date Thursday, 20.04.2023 14:00 - 15:30
Pre-requisites Basic knowledge in operations management (e.g. BSc course "Produktion und Logistik"), basic knowledge in mathematics (including Linear Programming, e.g. BSc course "Mathematik I + II") and in statistics (probability distributions, e.g. BSc courses "Statistik I + II").
Online/Digitale Veranstaltung Veranstaltung wird als Hybrid/gemischt abgehalten.
Hauptunterrichtssprache englisch
Literaturhinweise Fitzsimmons JA and Fitzsimmons MJ: Service Management: Operations, Strategy, Information Technology, McGraw-Hill.

Haksever C, Render B, Russell RS, and Murdick RG: Service Management and Operations, Prentice Hall.

Nahmias S: Production and Operations Analysis, McGraw-Hill.

Cachon G and Terwiesch C: Matching Supply with Demand, McGraw-Hill.

Pinedo ML: Planning and Scheduling in Manufacturing and Services, in: Springer Series in Operations Research and Financial Engineering, Glynn PW and Robinson SM (eds.), Springer.

Talluri KT and Van Ryzin GJ: The Theory and Practice of Revenue Management, in: International Series in Operations Research & Management Science, Hillier FS (ed.), Springer.

For all books, the most recent edition is relevant.
Additional literature will be announced in the semester.
ECTS points 5

Rooms and times

No room preference
Tuesday: 10:00 - 11:30, weekly
Thursday: 14:00 - 15:30, weekly

Module assignments


The course deals with general topics of service operations management and is divided into the following
1. Workforce Planning and Scheduling
2. Forecasting
3. Inventory Management
4. Waiting Line Management
5. Revenue Management
6. Scheduling
7. Q&A