Allgemeine Informationen

Veranstaltungsname	Vorlesung + Übung: Service Operations
Veranstaltungsnummer	WIW-0289:
Semester	SS 2026
Aktuelle Anzahl der Teilnehmenden	87
Heimat-Einrichtung	Prof. Dr. Sebastian Schiffels - Digital Health and Medical Decision Making
Veranstaltungstyp	Vorlesung + Übung in der Kategorie Lehre
Nächster Termin	Mittwoch, 24.06.2026 08:15 - 09:45, Ort: (J1101/1102)
Veranstaltung findet in Präsenz statt / hat Präsenz-Bestandteile	Ja
Hauptunterrichtssprache	englisch

Lehrende

Räume und Zeiten

(K1004): Montag: 14:00 - 15:30, wöchentlich (10x)
(J1101/1102): Mittwoch: 08:15 - 09:45, wöchentlich (12x)

Studienbereiche

Wirtschaftswissenschaftliche Fakultät > Bachelor WiWi

Modulzuordnungen

Kommentar/Beschreibung

Subject-related competencies:
The students are familiar with the standard problems and models in service operations management. They are able to
model service operations management problems and to solve these models with appropriate mathematical methods.
Methodological competencies:
Students are able to analyze service operations management problems and to make sound decisions in the field
of service operations. Students are familiar with methods of workforce planning, demand forecasting, inventory
management, waiting line management, and revenue management.
Interdisciplinary competencies:
Students are able to apply what they have learned to other subjects of their course of study. Students are able to
apply these skills in everyday life. In particular, students are familiar with sound decision-making and they are able to
translate complex problems into efficient decision-making processes.
Key competencies:
Students are able to analyze questions from business life and problems from everyday life. In doing so, they
understand how to manage tasks, inventory, offerings, and employees.

Vorlesung + Übung: Service Operations - Details